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ENGAGE

From Real-Time Engagement to Lasting Impact: Capturing Customers at Critical Moments
Deliver AI-powered personalized offers and product recommendations at the right moment to maximize engagement and conversion.
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Retail Challenges

Engaging customers at key moments in their individual shopping journey is critical in driving conversions and increasing average order values. Yet, retailers often fail to deliver timely, relevant interactions due to lack of real-time adjustments, reliance on ineffective rules-based systems, and constraints imposed by preset offer catalogs.

No Real-Time Adjustment

Offers and product recommendations fail to adapt in real-time to each customer’s behaviors.

Ineffectiveness of Rules-based Recommendations

Retailers often use rules-based recommendations, but these systems miss important real-time behavioral signals and the full context of each customer’s journey, leading to offers that may not align with their current needs or preferences.

Constraints of Preset Offer Catalogs

Retailers often use a fixed offer catalog, which only includes a subset of products. This limits their ability to deliver truly relevant, personalized offers that reflect the full scope of customer preferences.
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BeansOS at a Glance
Witness the powerful results BeansOS has delivered for leading retailers. By leveraging data-driven insights, BeansOS drives real, measurable impact in personalizing offers, refining product recommendations, and enhancing customer engagement.
+$4 Billion
2024 Client Web Sales

+300 Million

Personalized recommendations every week

150 ms

Average API response time

ENGAGEMENT, AT EVERY TOUCHPOINT

The BeansOS Differentiators

Real-Time 1:1 Personalized Offers

Creating a Sense of Urgency for Immediate Action

”Now or Never” offers, whereby both the products offered and their individualized discounts are continuously optimized and personalized in real-time at different steps of a customer’s journey (incl. in the Cart, in the PDP, when a product is added to cart).

Real-Time 1:1 Product Recommendations

Value- and Intent-Based Recommendations

Product recommendations optimized in real-time based on each customer’s preferences, real-time behavior, product-level willingness to pay and purchase probability, and purchasing behavior.  Delivered in the cart and product description pages.

Real-Time 1:1 Personalized Unlock Vouchers

Basket Growth with Personalized Cart Vouchers
Entice customer to add the recommended products to their cart in order to unlock a voucher. The voucher amount, along with the recommended products, are personalized and optimized in real-time for each individual customer based on their cart.

Weekly 1:1 Personalized Offers

Keeping Customers Engaged Over Time
Weekly offers, whereby both the products offered and their corresponding discounts, are optimized and personalized to each customer, lasting seven days. Weekly offers drive ongoing engagement and build long-term customer relationships.

Members-Only Private Sales

Curated Product Selection at Exclusive Pricing

BeansOS enables members-only private sales events that offer exclusive discounts to a segment of your customers, creating a sense of exclusivity and enhancing customer loyalty by rewarding them for their continued engagement.

Hyper-Personalized Emails and SMS

Direct, Relevant Communication

BeansOS integrates with marketing platforms to send hyper-personalized marketing emails and SMS by embedding each customer-specific personalized offers details, ensuring every message feels highly tailored, relevant, and timely.

A/B Testing

Continuous Experimentation and Optimization
BeansOS offers robust A/B testing capabilities, allowing retailers to experiment with different personalization strategies to identify the most effective approaches for engaging specific Audiences and improving overall performance. 
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Stronger in Unity

Engage becomes even more impactful when combined with the other Growth Drivers enabled by BeansOS, all seamlessly integrated into one powerful operating system built for personalized recommendations.

Discover

Identify, build, and analyze audiences

Acquire

Acquire new customers

Retain

Strengthen customer retention and loyalty

Maximize

Maximize gross profits

Seize the Moment.
Reach customers at critical touchpoints. Engage them with the right personalized recommendation at the right time to inspire action and deepen connections.

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